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MSPY is a Scammer, I Can't Get a Refund For a Non-working App

August 30, 2023 1:53 PM1,544

The company is a scammer; they stated on the checkout page that if you are not satisfied with the purchase, you will get a refund within 14 days. Although I have sent many emails and tickets, they send nonsense emails that have nothing to do with the issue of a refund, such as "Let's give this application for free" or "Let's give you this feature as a gift." They are a modern gang of scammers. Do not use this application; it doesn't work, it's garbage, and you have no one to talk to. Those who respond send you promotional emails for their other products as if you didn't ask for a refund. They are making fun of you. I am filing a fraud complaint with the prosecutor's office through the police's information crimes division. I will share any developments.

Çağlayan
August 30, 2023 1:48 PM

The fee charged is for a 1-year subscription, and I can't even open the user platform of the application, let alone access the information on the target phone.

Çağlayan
August 30, 2023 2:45 PM

The user interface is not working at the moment, and they are not responding to my emails either. I definitely do not recommend the mspy app, which is an online scam company. There is no one to contact, no one to take care of the issue, and they don't even bother to respond. It is a fraudulent company.

August 30, 2023 4:36 PM (2 hours after complaint)

Dear customer, if you are experiencing any issues, this is the new live support. It would have been better if you had connected there and reported your problem. Our live support line is open 24/7 to provide you with quality service. Please contact the live support line for program installation and setup or for cancellations.

Çağlayan
August 31, 2023 4:42 AM

I have tried every way, you are scammers, you shamelessly respond here saying this is our live support line, the employees on your live support line close the session in the face of problems, as a company you are unaware of both your employees and the support, you are deceiving people, the last email from your employee is a 25% refund, why am I paying 75% of the fee for a non-functional application and user interface of a product I did not use, give me an explanation.

Çağlayan
August 31, 2023 11:06 AM

They sent an email again yesterday saying they would refund 25% of my money. I can't believe I came across such a scam network. Is there anyone who managed to get their money back from them? If so, can you write which methods you used? I have filed a criminal complaint; is there anything else that can be done against these unscrupulous scammers?

Çağlayan
August 31, 2023 11:44 AM

Since I couldn't reach anyone, I am sending an email. Every email I send gets a response with a new ticket number. They have given me 3 different ticket numbers, but there is no one addressing my issue.

August 31, 2023 3:10 PM

It looks like your text is incomplete. Could you please provide the full text you want translated from Turkish to English?

Çağlayan
August 31, 2023 3:33 PM

The company has neither an office nor an address; they are complete fraudsters. They create the impression that there is a company in Turkey and make sales through intermediary brokers. However, when we encounter a problem, you cannot speak with anyone from Turkey. You purchase a Turkish application, but in case of any issues, you cannot find a contact person who can speak Turkish.

Çağlayan
August 31, 2023 3:42 PM

And they wear down your nervous system with their responses and the way they talk to you as if mocking you. In my first email, I asked for a refund, but they sent me an email saying they would gift me another application. I said I didn't want it, then they offered a discount. I said no, I want a refund, and then they said they could refund 25% of my money. This is the first time I have seen such a ridiculous and strange approach. I strongly do not recommend it, and if you see mSpy on a website or something, immediately leave the page and definitely do not click on any ads. If you touch something, it becomes an issue with automatic payments and cancellations. I'm telling you, they will drive you crazy.

Çağlayan
August 31, 2023 9:37 PM

We are currently messaging through Viber, and I am sharing pictures with the phone on which I installed the application. There is no data, and this mSpy scam company is not refunding my money.

September 10, 2023 10:56 AM

Dear customer, if you are experiencing any issues, this is the new live support. I wish you had connected there and reported your problem. Our live support line is open 24/7 to provide you with quality service. Please contact the live support line for issues related to program installation and setup or cancellation. Additionally, if your request does not comply with the return policy, writing it here will not change the situation for us. Thank you.

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