On August 26, 2025, I purchased a one-day trial program from mspy using my email address a********@gmail.com**, paying $1. However, I was not able to use the service at all and did not log in again afterward. When I reviewed my credit card statement in September, I noticed that $22 had been withdrawn without my permission on August 27. I tried to contact customer service but could not reach anyone. I canceled my membership through the live support chat, and although they confirmed that it was canceled, another $22 was charged on September 27. As a result, I had to disable e-commerce on my credit card.
It is unacceptable that I was charged twice for a service I did not use. I emailed mspy requesting a refund, but they refused. I am requesting that my account be completely closed, that the unauthorized charges be refunded, and that my grievance be resolved. Otherwise, I will pursue legal action.
I purchased a subscription through Mspy. However, I noticed from my statements that on September 6, 2025, $22 was withdrawn from my account without my knowledge or consent. I completed the subscription process using my email address a************@gmail.com**. I tried to reach Mspy customer service b...
Through the Mspy website, I purchased a one-time package for $1 on my iPhone after a one-day trial. However, without my knowledge or consent, $23 was charged to my credit card last night and a monthly subscription was started. I was never shown any notice or confirmation screen stating that the sub...
I originally downloaded the Mspy app for one month of use and started a subscription. The first payment of ₺672.43 was processed correctly. However, even though I repeatedly requested to cancel my subscription via email, Mspy has continued charging my Yapı Kredi card without my consent. On September...
On October 27, 2025, I purchased a one-day trial package of the Mspy app on my Android device (Realme 10). However, without my knowledge or consent, $23 was charged to my credit card for a one-month package. I contacted Mspy customer service to cancel the subscription and request a refund, but no re...
On October 29, 2025, at 7:30 p.m., I subscribed to the Mspy app for my Android device. Only the stated fee of $1 should have been charged, but instead, my account was debited for $4, $47, and $18, resulting in a total unauthorized withdrawal of approximately $69. Despite these charges, my subscripti...
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