Monster Tulpar T7 V17.1 Service Issue - No Keyboard, No Repair Solution

I sent my Monster Tulpar T7 V17.1 laptop to the Ankara Monster technical service on 18 February 2026 for keyboard replacement and repair of the broken screen hinge and case, and it was registered with the service number ANK0226001537. After my device waited in the service for 8 days, I was contacted and told that they did not have a keyboard in stock and that, if I wanted, they could unplug the keyboard cable so that I would have to use the laptop with an external keyboard. I find this offer extremely inadequate and inappropriate for a brand like Monster. In addition, I was informed that they did not have a suitable case in stock either, and that the service would try to repair it if possible, but if they could not, there was nothing else they could do. I was very disappointed that Monster did not stand behind the product it sold in this way, especially after waiting 8 days in line just to be met with these explanations. During my conversations, I stated that I was willing to take back my device and purchase a new laptop from the same brand, and I asked if they could offer me a campaign or favorable conditions, but this request was rejected. I even proposed that they could install a second-hand keyboard, but I was told that this was not possible either and no support was offered. In total, I spoke with customer service and the service three times; in two of these calls I only asked about the status but was not given a clear solution, and in one call I received the negative information mentioned above. I request that my laptop, which I entrusted to Monster’s service, be repaired in a way that resolves my grievance. If repair is not possible, I expect the product to be replaced or that a solution prioritizing customer satisfaction be offered, such as the opportunity to purchase a new device under discounted or special campaign conditions. I do not want to be left without support when a device I paid for becomes faulty, and I do not accept being forced into a situation where I have to throw my laptop away.