I am using a Monster Tulpar T7 laptop, and I had the screen replaced at Monster Bilgisayar in Istanbul on December 8, 2025. I paid $140 USD for this screen replacement. However, after the paid repair, the screen later came out of its place, which clearly shows that the repair was not carried out properly.
I have official documentation for this service, and the relevant service/invoice number is KAR1125160657. Since I paid a high amount for the screen replacement and the issue is directly related to the quality of the service provided, I do not accept this situation.
I request a full refund of the $140 USD I paid for the screen replacement, as the screen came loose after the repair and I did not receive proper service in return for the amount charged. I kindly ask that my case be reviewed based on the service record and that my refund be processed as soon as possible.
I purchased a Monster Tulpar T7 V22.2.1 gaming laptop on April 23, 2022, and for the past three months, the battery has been draining while plugged in and at 100% charge during gameplay. This issue escalated when the SSD failed unexpectedly, leaving my laptop stuck on the BIOS screen. I brought the...
I purchased the Abra A7 v15.3 17.3” gaming laptop from the Monster store on September 12, and I have been experiencing serious issues since the very first day. The computer constantly freezes, games do not load, or if they do, the screen freezes and lags. Due to these issues, I took it to service, h...
I purchased my MSI Katana 17 laptop about 5–6 months ago from a Vatan store in Istanbul. Shortly after the purchase, physical defects appeared on both the top display section and the keyboard area, which I believe are caused by manufacturing or design flaws, not by user damage. I brought the device ...
Three years ago, I purchased a Monster laptop, which worked perfectly fine until one day it suddenly wouldn’t turn on. I sent it to a service center in Niğde, and they diagnosed a South Bridge failure, quoting ₺7,000 for the repair. I was shocked, especially since the technician advised me to contac...
I purchased my MSI GP76 Leopard laptop in 2021 through Hepsiburada, and I’ve been using it in Antalya. About two weeks ago, the hinge joints broke while I was simply opening the lid in a normal way. Since the warranty period has expired, I haven’t yet contacted an authorized service center. My invo...
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