In 2023, I purchased a Monster Abra A7 v13 laptop with the expectation that it would be long-lasting and allow me to play games for years. About six months after the warranty expired, the screen suddenly went black while I was watching a video on a Friday, and the display completely disappeared.
I tried connecting the laptop to my TV via HDMI, but I could not get any display there either. About a week ago, I sent the computer to Monster’s technical service center by shipping it to them. Yesterday, I was contacted by the service team and informed that there is no display output. They said they first need to check the screen and that I must pay approximately $190 USD just for this initial inspection.
During the call, I specifically explained that I also could not get any display via HDMI on my TV, but despite this, I was told, “this is how we proceed,” and they insisted on charging me just to inspect the screen. This approach does not feel customer-focused; instead, it feels like it is designed to burden the customer.
I also own another laptop, an HP Pavilion g6 purchased in 2010, which still works perfectly. In contrast, my much newer Monster device developed what appears to be a motherboard issue in a short time, and now I am being asked to pay a high inspection fee. This situation has seriously damaged my trust in the brand.
I request that Monster first conduct a proper and comprehensive diagnosis to determine the true source of the issue. I do not accept being charged for procedures that are not technically justified. In particular, I want a clear and transparent explanation of whether a costly repair such as a screen replacement is actually necessary.
Considering the inconvenience I have experienced and the relatively short lifespan of the device, I expect a goodwill solution in the interest of customer satisfaction—preferably a free repair. If that is not possible, I expect a replacement device or another fair and satisfactory resolution.
My Monster Notebook Abra A5 V21.3, which is still under its 2-year warranty, has been giving me constant trouble. When I press the power button, the laptop turns on, but there is no display on the screen. This issue has become incredibly frustrating, especially since I purchased the device less than...
I purchased the Abra A7 v15.3 17.3” gaming laptop from the Monster store on September 12, and I have been experiencing serious issues since the very first day. The computer constantly freezes, games do not load, or if they do, the screen freezes and lags. Due to these issues, I took it to service, h...
My Monster laptop's warranty has just expired. My laptop unexpectedly stopped down two weeks ago, and I was unable to restart it. It was silly to have such an issue so soon after my warranty expired. I immediately contacted Monster's customer care. They told me to submit it in for inspection. After ...
On December 24, 2023, my brand-new Monster laptop, which had been sent for repair due to a screen malfunction, was returned unchanged, despite my request for a replacement. They said it passed their tests and had no problems, but three months later, the same issue arose. Currently, the screen is ent...
I bought a Monster Abra A5 laptop about four years ago. I have rarely used it during this time; I even removed the protective films only a few months ago. Since the day I purchased it, my usage time has been very low. But a few days ago, when I tried to turn on the computer one morning, it would not...
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