Monster Abra A7 Not Working – Possible Motherboard Issue
In 2023, I purchased a Monster Abra A7 v13 laptop with the expectation that it would be long-lasting and allow me to play games for years. About six months after the warranty expired, the screen suddenly went black while I was watching a video on a Friday, and the display completely disappeared.
I tried connecting the laptop to my TV via HDMI, but I could not get any display there either. About a week ago, I sent the computer to Monster’s technical service center by shipping it to them. Yesterday, I was contacted by the service team and informed that there is no display output. They said they first need to check the screen and that I must pay approximately $190 USD just for this initial inspection.
During the call, I specifically explained that I also could not get any display via HDMI on my TV, but despite this, I was told, “this is how we proceed,” and they insisted on charging me just to inspect the screen. This approach does not feel customer-focused; instead, it feels like it is designed to burden the customer.
I also own another laptop, an HP Pavilion g6 purchased in 2010, which still works perfectly. In contrast, my much newer Monster device developed what appears to be a motherboard issue in a short time, and now I am being asked to pay a high inspection fee. This situation has seriously damaged my trust in the brand.
I request that Monster first conduct a proper and comprehensive diagnosis to determine the true source of the issue. I do not accept being charged for procedures that are not technically justified. In particular, I want a clear and transparent explanation of whether a costly repair such as a screen replacement is actually necessary.
Considering the inconvenience I have experienced and the relatively short lifespan of the device, I expect a goodwill solution in the interest of customer satisfaction—preferably a free repair. If that is not possible, I expect a replacement device or another fair and satisfactory resolution.
Before sending the device to service, my initial inspection led me to think the fault was caused by the motherboard, so I filed a complaint in that direction. However, after the device returned from service, I connected it via HDMI to an external screen (TV) and found that the image was transmitted flawlessly. This technical data proves that the device's motherboard and GPU are intact, and that the fault occurred entirely in the display panel (without any impact or liquid contact). I do not accept the service's attempt to portray this hardware panel issue as user error under the pretext of 'lack of maintenance.' I have taken the matter, along with the technical evidence, to the Consumer Arbitration Board (THH).
Monster Notebook'un teknik servisi, garanti süresi dolduktan 8 ay geçmesi ve periyodik bakım yapılmadığı gerekçesiyle 6.000 TL tutarında bir LCD panel değişimi ücreti talep etti. Ancak HDMI üzerinden harici ekrana bağladığımda görüntünün sorunsuz çalıştığını kanıtladım; bu da anakart ve GPU'nun sağlam olduğunu gösteriyor. Bu teknik veri, arızanın sadece ekran panelinde olduğunu ve üretim kusuru niteliğinde bir "gizli ayıp" olduğunu ortaya koyuyor. Ücretsiz onarım talebim reddedildiği için konuyu Tüketici Hakem Heyeti'ne taşıdım ve ücretsiz onarım yapılmadığı sürece şikayetimin güncelliğini koruyacağını belirttim.
I decided to have the LCD panel done since I’m selling it, called technical service, asked for a warranty and they said an expert would inspect it and get back to me accordingly. I said okay. About ten days later they called and said if you don’t pay today the discharge procedures will be started. Apparently the expert won’t inspect before the repair. They kept me waiting for nothing. The incompetence is real. I asked if they give a warranty only for the LCD panel for one year. If the expert doesn’t approve, after a year it could be scrapped or the customer could keep going.
