Monster Abra A7 Not Working – Possible Motherboard Issue

In 2023, I purchased a Monster Abra A7 v13 laptop with the expectation that it would be long-lasting and allow me to play games for years. About six months after the warranty expired, the screen suddenly went black while I was watching a video on a Friday, and the display completely disappeared.

I tried connecting the laptop to my TV via HDMI, but I could not get any display there either. About a week ago, I sent the computer to Monster’s technical service center by shipping it to them. Yesterday, I was contacted by the service team and informed that there is no display output. They said they first need to check the screen and that I must pay approximately $190 USD just for this initial inspection.

During the call, I specifically explained that I also could not get any display via HDMI on my TV, but despite this, I was told, “this is how we proceed,” and they insisted on charging me just to inspect the screen. This approach does not feel customer-focused; instead, it feels like it is designed to burden the customer.

I also own another laptop, an HP Pavilion g6 purchased in 2010, which still works perfectly. In contrast, my much newer Monster device developed what appears to be a motherboard issue in a short time, and now I am being asked to pay a high inspection fee. This situation has seriously damaged my trust in the brand.

I request that Monster first conduct a proper and comprehensive diagnosis to determine the true source of the issue. I do not accept being charged for procedures that are not technically justified. In particular, I want a clear and transparent explanation of whether a costly repair such as a screen replacement is actually necessary.

Considering the inconvenience I have experienced and the relatively short lifespan of the device, I expect a goodwill solution in the interest of customer satisfaction—preferably a free repair. If that is not possible, I expect a replacement device or another fair and satisfactory resolution.