1

Money Pay Limitation Issue

Yaren
June 18, 2023 9:08 PM466

Unfortunately, I am unable to use the Money Pay limit feature. Why are you continuing to collect payments if we are unable to make use of the money you've collected? In addition to all of that, you are making the situation a great deal worse. People factor this into their monthly budgets, but all you've said is that there's maintenance work going on. This isn't enough information for them to make an informed decision. How much longer is it going to continue like this? It's been three weeks already, and it's getting increasingly frustrating. I demand that an explanation be provided right away, in addition to the restriction on the limit being removed. I am appreciative of your assistance in this matter.

June 19, 2023 8:56 AM (11 hours after complaint)

Dear Customer, Your notification submitted to Money Pay is currently under evaluation. We will get back to you as soon as possible. We wish you a happy day. MoneyPay Customer Experience Team

June 19, 2023 10:57 AM

Dear customer, We are improving our Ready Limit product to serve you better. You will be able to make purchases with Ready Limit again in the shortest time possible. You can follow the developments through our application. Thank you for your interest. We wish you happy days. MoneyPay Customer Experience Team

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