5
Resolved

I Can't Use My Money Pay Ready Limit

Gürkan
Gürkan
MoneyPay
June 17, 2023 11:32 AM456
Gürkan's Thank You Message
Thank you

I've been unable to use Money Pay to access my available credit limit. Despite the fact that I am a regular customer, they have placed me on hold for several days under the guise of performing maintenance. It is critical that they provide a solution or, at the very least, an explanation. They must notify us if the service will be discontinued or if maintenance will be completed by a specific date. It is unethical to keep customers in the dark without communicating with them. You have no right to cause unnecessary inconvenience for your customers without providing an explanation. If the problem is fixable, I will inform you of the solution right here in this post.

June 19, 2023 8:59 AM (1 day after complaint)

Dear Customer, Your notification sent to Money Pay is currently under evaluation. You will be contacted as soon as possible. We wish you a happy day. MoneyPay Customer Experience Team

June 19, 2023 11:13 AM

Dear Customer, We are improving our Ready Limit product to provide you with better service. You will be able to make purchases with Ready Limit again in the shortest time possible. You can follow the developments through our application. Thank you for your interest. We wish you happy days. MoneyPay Customer Experience Team

Gürkan
Gürkan
July 29, 2024 9:58 PM

Thank you

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