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Money Pay Delays and False Claims Leave Users Frustrated

Money Pay Delays and False Claims Leave Users Frustrated
Mert
July 30, 2023 1:09 PM465

I've been using the Money Pay app without incident for about a year. However, I recently experienced a payment delay, and the app has been acting strangely since then. It claims to be updating itself since my last payments, but I suspect this is a false claim. I've heard that some users continue to use it, which makes me wonder why they're lying about updating. I used the app to make a purchase at Migros just yesterday, and I saw others doing the same. This situation worries me because it affects my financial management. I request that this issue be resolved immediately and that my spending limit be reinstated. If the problem persists, I will not hesitate to report it.

July 31, 2023 11:28 AM (22 hours after complaint)

Dear Valued Customer, We are improving our Ready Limit product to serve you better. You will be able to make purchases with Ready Limit again very soon; you can follow the updates through our app. Thank you for your interest. Wishing you a happy day, MoneyPay Customer Experience Team

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