In 2022, I had 8 Mitsubishi air conditioners installed in my house. The 18000 BTU air conditioner in the hall, which was expected to work best, didn't cool properly. I reported the issue to the authorized service that installed the air conditioners, but they were never available to come. There were instances when they promised to come but didn't. As the weather cooled down, we forgot about it. However, in July 2023, we remembered and called them again. After some more delays, they finally came and conducted a pressure test. It turned out there was a leak in the indoor unit of the air conditioner. They disassembled it on August 11, 2023, but didn't provide any updates for 7 days. Then, they informed us in fragments, with several 2-day intervals. When they last called on August 26, they gave us two options: either get a new unit or wait for the repair, which would be completed by the end of September. It's been two years since I bought the air conditioner, and I've had to deal with this issue. When considering a brand, remember to assess the service quality too. If I had chosen Arçelik, I believe this wouldn't have happened. I hope the air conditioner will be replaced when the weather gets cold at the end of September.
Hello! I purchased an Arçelik air conditioner a few months ago, and unfortunately, it has been leaking water from the indoor unit. The service came twice to address the issue and claimed that this situation is to be expected, citing factors like the environment, external influences, and the hot weat...
Stay away from Arçelik, everyone! As I first explained in my complaint dated July 8, the air conditioner I purchased from Arçelik is still not fixed, despite multiple service calls. Here's the timeline: In our brand-new apartment, the bedroom AC unit stopped cooling. I called Arçelik, and they sent...
We received service under warranty for our Arçelik air conditioner on 10.01.2024, 19.10.2024, 20.11.2024, and 11.12.2024 due to heating issues but could not use the product. On 03.01.2025, the service team took the unit (both indoor and outdoor) for repair again. When we followed up on 17.01.2025, t...
Beko - Arçelik's service has been super unsatisfactory on June 25th, 2023, I hit up the Torbalı service to get my shiny new Beko air conditioner installed and up and running. Luckily, it was still covered by warranty. But, even after the service guys did some work on the indoor unit, the AC still di...
I own a Mitsubishi air conditioner, and when the indoor unit started dripping water, I contacted the authorized service in Kartal, Değişim Klima, multiple times, but no one answered. I then reached out to Mitsubishi's customer hotline, which redirected me to Arda Klima in Maltepe. The technicians fr...
Comments