Hello, I purchased a 15000 BTU air conditioner from Arçelik, and I regret it. If a video is uploaded below, I will post the video and photos. I bought the product in December 2022. It was replaced twice because the motherboard was crackling. They provided me with an 18,000 BTU air conditioner for customer satisfaction. Additionally, it's worth noting that these air conditioners have an interesting feature of not maintaining consistent heating. It was frequently defrosting, and when I called the service, they claimed it was normal. However, it continued to occur from time to time. Now, the fan bearing is broken. This 9-month-old air conditioner was used extensively during the summer, causing damage to its function and the fan bearing. I will include a photo of the air diverter, which shows some parts completely closed and others half-closed. In my personal opinion, you will regret buying it. I will also share this feedback globally in English and submit it to the Consumer Arbitration Committee. Please review the video and photos I will upload to understand my concerns.
On June 27, 2024, I purchased a 15,000 BTU air conditioner from Arçelik. During the installation, the unit displayed a CH-38 error. The service technician temporarily resolved the issue by toggling the switch, but the problem persisted. After that, the air conditioner failed to cool and continuously...
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
I purchased an Arçelik air conditioner, and despite it being only a year old, it has started to stop cooling. I called the service twice, and each time they came, they claimed there was no issue with the cooling without conducting any proper checks. When I contacted them again, they told me that the...
I recently bought two air conditioners from Arçelik, one with a cooling capacity of 18,000 BTU and the other with 12,000 BTU. I had high hopes that these units would effectively cool down my small rooms. Regrettably, both units are not meeting expectations, resulting in uncomfortably warm rooms. I c...
Stay away from Arçelik, everyone! As I first explained in my complaint dated July 8, the air conditioner I purchased from Arçelik is still not fixed, despite multiple service calls. Here's the timeline: In our brand-new apartment, the bedroom AC unit stopped cooling. I called Arçelik, and they sent...
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