I ordered Missha and Peripera lipsticks from Trendyol, and to my surprise, both items arrived without any protective seals or hygiene bands. There was no way to tell if the products had been previously opened or used. As a customer, I should be able to trust that my cosmetics arrive safely sealed and unused—but that clearly wasn’t the case here.
I decided to return the lipsticks simply because I didn’t like the color tone. I never applied them, didn’t use them at all—just opened the cap to check the shade. However, Trendyol rejected my return, falsely claiming the products were “used.” This is extremely unfair.
How can they accuse customers of violating hygiene rules when they’re the ones shipping unsealed products to begin with? This completely violates consumer trust and raises serious hygiene concerns. This isn’t my first bad experience either—I've previously received a fake perfume from Trendyol.
I purchased a La Roche-Posay sunscreen from their official store, but when the product arrived, it had no seal, protective band, or hygienic wrapping whatsoever. Since I have sensitive skin, I didn’t feel safe using a product that came unsealed. I decided to request a return without even trying it, ...
I received the Missha Tint Dare series lipstick I ordered from Trendyol (#10547986646) without a protective seal on the packaging. For cosmetic products, I believe a safety seal is necessary for hygiene and security reasons. There was no other issue with the packaging itself, but receiving it withou...
I purchased a Clinique mascara from Trendyol’s own seller on December 1, 2025. When the product arrived, I noticed that the mascara had no protective seal, which made me unsure whether it had been opened or used by someone else before reaching me. I have never encountered such a hygiene issue with a...
the other day, I bought a lingerie item from Rozen Lingerie through Trendyol, but unfortunately, the size didn't quite work out for me. I quickly initiated a return request, following all the necessary guidelines. Unfortunately, much to my disappointment, the return was denied for a rather ridiculo...
I recently purchased skincare products from Estee Lauder, but when they arrived, none of them had protective seals, safety caps, or any sign of proper packaging. The three items were in a single box, but even that lacked any protective wrapping. How am I supposed to know if these products were previ...
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