the other day, I bought a lingerie item from Rozen Lingerie through Trendyol, but unfortunately, the size didn't quite work out for me. I quickly initiated a return request, following all the necessary guidelines. Unfortunately, much to my disappointment, the return was denied for a rather ridiculous reason: "hygiene conditions." completely perplexed by this choice. The lingerie item was never used or even tested. It stayed perfectly sealed in its original packaging, guaranteeing excellent hygiene. However, Trendyol and Rozen Lingerie decided to ignore this fact and reject my return request. When I reached out to Trendyol's customer service, their response was just as underwhelming. They just said they couldn't help me because of "violated return conditions." This lackluster and unsatisfactory explanation left me feeling irritated and unable to take action.
West Lingerie is mistreating its customers! I bought a Le Jardin brand bra from West Lingerie on the Trendyol platform on April 17, and it was delivered. When I opened the box, I immediately realized that it had nothing to do with the brand I usually wear and that it would be too small for me, so I ...
I recently purchased a swimsuit from Medipek, a seller on Trendyol, which I received on June 21st. The product arrived without a hygiene protection seal or tag, simply placed in a clear plastic bag. I had to open the bag to inspect the item. Upon noticing that the size seemed small, I requested a re...
I purchased the product as a gift for my elderly parents. However, the product was too large for their bed and was not usable. The surface of the product developed staining, which gives me the right to request support under the two-year warranty stated on the seller's website. I had only 5 days to r...
Our return was denied by Trendyol for unacceptable reasons. We initiated the return process on time, but the carrier company refused to pick up the merchandise. Despite multiple attempts to contact customer service for assistance, we received no help or guidance. Today, we managed to take the mercha...
I placed an order through Trendyol from a seller named Vesantia. When the product arrived, I tried it on and realized it didn’t fit. Without using it at all, I carefully packaged the item and initiated a return. I even took detailed photos beforehand to document its unused condition. However, the se...
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