I recently purchased a spaghetti strap bodysuit from Trendyol, but the color was completely off—a dull, broken sky blue. Without even opening the package, I returned it, but they rejected my return, claiming the product had been opened. I contacted customer service and explained the situation. They then instructed me to wait for the item to be returned to me, take a photo of the defect, and submit a claim for a faulty product.
When the item came back, it was clear that someone had opened the package and worn it down. I took photos and reached out to Trendyol's assistant. They told me I couldn't return it because it's a hygienic product. This isn't underwear; it hasn't been worn. The fabric color is completely wrong—a broken grayish-blue—and that's why I want to return it.
Every time I connect with a customer service representative, they ask the same copy-pasted questions about whether the package was opened. I keep explaining that I returned it unopened, but they opened it and rejected my return. Now the item has come back to me again. I took large, clear photos and sent them, but I still can't get a review code.
I'm extremely disappointed. I've shopped on this site for years, but this experience has been infuriating.
Despite sending photos of my defective bag within the legal return window, Trendyol has refused to accept the return and isn't providing a return code. Each customer service representative I've spoken to offers conflicting advice. As a long-time shopper, I've always trusted Trendyol, even purchasing...
I ordered from Trendyol (Touché brand) on October 2 and issued a return on October 3 for three items, one of which was damaged. The return was shipped on October 4, and I received the delivery confirmation on October 7. However, I only received a refund for one item, and the refunds for the other tw...
I ordered a product from Trendyol, but the wrong item was sent, and the seller is refusing the return without communicating. When I tried to get support from Trendyol, my account was suspended, leaving me with no way to resolve the issue. Despite notifying Trendyol about receiving the incorrect item...
I purchased a product from Sands Tekstil brand through Trendyol and decided to return it. However, despite not having used the product, the store refused to accept my return, claiming that it was already 'used', and sent it back to me again. After contacting Trendyol Assistant, they requested photos...
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