I attempted to reactivate my Mini Prime membership after it had been deactivated. I updated my Masterpass card information as required, but the membership did not activate. This membership includes a 15% discount on services, which I planned to use.
I contacted Mini customer service, and they acknowledged a system issue. They assured me they would notify the service center about my membership activation and provide the necessary details. However, nothing was communicated to the service center, leaving me without access to the promised benefits or any resolution.
For a company as established as Mini, this level of disorganization is shocking. I expect immediate action to activate my membership and ensure I can use the discounts promised.
I placed a pre-order for a Mini Cooper on Mini.com on September 9, 2024. I canceled my pre-order on September 19, 2024, but over a month later, I still haven’t received my refund. Every time I contact customer service, they make excuses, saying, "It will be processed soon," but nothing happens. Thi...
I purchased my Mini Countryman with the Favoured package in May, fully expecting it to include interior lighting and experience modes, as these features are standard in this package. However, upon delivery, I was informed that these features were deactivated and that the Favoured package vehicles in...
Dear MG Turkey, I scheduled a vehicle oil maintenance appointment through your official website for 10.09.2025. I later learned that the appointment needed to be confirmed, which was not clearly communicated during the booking process. After waiting for 5 business days, I contacted customer service ...
I purchased a Mini Countryman with the Favoured package in May, which was supposed to include interior ambient lighting and experience modes. However, when I received the car, these features were disabled. I was told that this is how the Favoured package is delivered to Turkey. Now, just two months ...
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