I placed a pre-order for a Mini Cooper on Mini.com on September 9, 2024. I canceled my pre-order on September 19, 2024, but over a month later, I still haven’t received my refund. Every time I contact customer service, they make excuses, saying, "It will be processed soon," but nothing happens.
This delay has caused me financial strain since I purchased another vehicle and am now paying unnecessary interest because my refund hasn’t been processed. It’s disappointing that a well-known company like Mini would resort to such tactics. I demand an immediate refund and expect Mini to handle their finances and customer service with more professionalism. This experience has severely damaged my trust in the brand.
On December 8, 2024, I placed a pre-order for a Tesla Model Y SR, paying ₺50,000 as a deposit. After speaking with Tesla's call center, I was informed that if I completed the full payment by the end of December, they would lock in the current price. However, upon reviewing my finances, I realized th...
I received my electric Mini Countryman at the end of July 2024. When I ordered and later received the vehicle, I inquired about the ambient lighting feature and was told it would be activated via a module, which I needed to wait for. Later, I was informed that this feature required an additional pur...
On February 27, 2024, at 3:35 PM, I received a call from Tesla informing me that my order date was approaching and I could no longer postpone it. I explained to the Tesla representative that I couldn’t proceed with the purchase until I sold my current car. I asked if my ₺10,000 deposit would be refu...
On December 16, 2024, I ordered a Tesla Mobile Connector through the Tesla mobile app. I received it on December 19, 2024, but due to an issue with my electrical system, I realized I wouldn't be able to use it. So, on December 20, 2024, I returned the product at my own expense, and Tesla received it...
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