I bought the Triflex HX2 Performance from the Miele website, thinking it would run for 60 minutes as it said in the product details. But since it didn't live up to its promise, I decided to return it within the 14-day return window. When I tried to ship it to the address you provided, I ran into a problem right away. They admitted that the address was incorrect, so the package ended up being delivered to their warehouse instead.
The return process was supposed to be finished in 3 to 5 business days. But, after waiting for 5 days with no solution, they told me that it would actually take 7 business days to complete the process. This was the second problem I encountered. Also, even though I used my credit card to make the purchase on shop.miele.com, they said that their systems didn't have any record of the payment (third problem). I sent in five screenshots of my credit card transaction to show as proof.
Today is October 24th, and it's been 7 business days since I last heard anything about the return. When I asked them about it, they said they needed accounting approval, but they didn't let me know through email or text message (which is the fourth problem). When I told them I was worried about not being notified, they casually said, "You might not have gotten a notification, but this phone call is enough" (fourth problem). The whole buying process goes smoothly, but when it comes to returning items, there is no communication at all.
I've been waiting for my refund of around ₺22,482 for 10 days already. What type of operational or communication approach is this? It seems like your business doesn't care about consumer rights, and it looks like we might have to take legal action.
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