I purchased a Miele washing machine from Media Markt on September 20, 2023. I was told that it would be delivered within a maximum of 4 weeks from the date of purchase. After 4 weeks had passed, I lodged a complaint with Media Markt. In response to this, I was contacted by Miele on October 26, 2023, and they scheduled delivery for October 28, 2023, between 10:00-12:00. However, no one showed up on that day, and I received no notification whatsoever. When I called today, they informed me that there is a stock shortage and, as a result, they couldn't make the delivery, but they said it would be delivered when the stock is replenished sometime this week. What's even more troubling than the stock shortage is the complete lack of communication and the fact that I've had to actively seek information for over a month. I want to make it clear that I will file a complaint with the Consumer Rights Court for both companies. There is no excuse for any company to treat customers in such a manner, causing so much inconvenience and showing such a lack of concern.
I purchased a Miele washing machine from Media Markt in Istanbul on October 24, 2024, with the understanding that it would be delivered within a week. When the machine was not delivered as promised, I began contacting the Miele customer representative at Media Markt, only to be repeatedly told that ...
On November 23, 2022, I purchased an Electrolux dryer from Media Markt. In March 2024, I sent the machine to service for maintenance. The service performed the maintenance, checked the machine, and returned it, stating there were no issues. However, about 10 days later, on April 9, 2024, the machine...
When our Miele washing machine stopped working, we called Miele service on September 19, 2023. They told us there was an 'F53 error' and that it might be a problem with the machine's card or motor. They gave us a service document that had the codes and costs on it. They said we have to wait for 4-6 ...
I believe I'm being misled by Miele, and here's why: On July 13, 2024, I made a purchase from the Miele website, paying via bank transfer. However, my product has still not been shipped. I've called customer service numerous times, sent them the bank transfer receipt, and multiple records have been ...
I bought an LG washing machine from Media Markt in April 2024. Shockingly, after just four months of normal use, the machine started to rust! I immediately called customer service, and the technician blamed it on “user error.” Seriously? A brand-new machine rusting that quickly isn’t normal. I refu...
Comments