EFT Transfer Delay to Midas Caused Financial Loss

123

I initiated an EFT transaction to transfer my funds from Anadolubank to Midas, a brokerage firm, for the purpose of investing in stocks. Although I received a receipt from the bank confirming the transfer, the funds did not actually reach the brokerage firm. My funds were only transferred approximately 5 hours later during business hours, and I suffered financial loss because I was unable to make my investment. However, when I called the brokerage firm, despite talking to them for about two hours, they couldn't figure out what the problem was, and when I finally called the bank, the bank admitted its mistake. There is a serious lack of communication between the two institutions, and due to these shortcomings, I lost both my time and money, suffering financial damage. Therefore, I want both institutions to compensate me for my losses in proportion to their mistakes.

October 28, 2025 9:03 AM (16 hours after complaint)

Hello, As per our phone conversation, the necessary information regarding your request has been provided to you. If you have any questions, you can contact us at any time through the Support Center in our app or by sending an email. We would be happy to assist you. Best regards, Midas Support Team

Emre
October 28, 2025 1:53 PM

No solution was provided, customer service is very weak in this regard. I will continue to announce it everywhere until it is resolved.

Comments

Similar Complaints

Enpara EFT of ₺9631 Not Reflected in My Account for Over 12 Hours

97

On January 17, 2025, I transferred ₺9631 to my Enpara IBAN (TR95**************************36) at midnight, but the amoun...

Enpara EFT of ₺9631 Not Reflected in My Account for Over 12 Hours

Constant Glitches Costing Me Money on Midas

137

I have been investing in the Borsa Istanbul market through Midas, and I often buy and sell every day. But Midas's infras...

Wise Blocked My Transfers and Won’t Respond to Emails

148

I attempted to make two separate transfers through Wise—₺4,750 on Friday and ₺4,000 on Sunday—and neither of them reache...

Remitly Marked My Transfer as Delivered But It Never Reached My Account

261

On June 2, I transferred over ₺15,000 from my Polon account to my own bank account via Remitly. The platform showed “del...

Remitly Marked My Transfer as Delivered But It Never Reached My Account