EFT Transfer Delay to Midas Caused Financial Loss

October 27, 2025 4:42 PM123

I initiated an EFT transaction to transfer my funds from Anadolubank to Midas, a brokerage firm, for the purpose of investing in stocks. Although I received a receipt from the bank confirming the transfer, the funds did not actually reach the brokerage firm. My funds were only transferred approximately 5 hours later during business hours, and I suffered financial loss because I was unable to make my investment. However, when I called the brokerage firm, despite talking to them for about two hours, they couldn't figure out what the problem was, and when I finally called the bank, the bank admitted its mistake. There is a serious lack of communication between the two institutions, and due to these shortcomings, I lost both my time and money, suffering financial damage. Therefore, I want both institutions to compensate me for my losses in proportion to their mistakes.

October 28, 2025 9:03 AM (16 hours after complaint)

Hello, As per our phone conversation, the necessary information regarding your request has been provided to you. If you have any questions, you can contact us at any time through the Support Center in our app or by sending an email. We would be happy to assist you. Best regards, Midas Support Team

Emre
October 28, 2025 1:53 PM

No solution was provided, customer service is very weak in this regard. I will continue to announce it everywhere until it is resolved.

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