On August 24, I purchased a Michael Kors watch from the Saat & Saat Pendik branch for over ₺14,000. After noticing that the watch was consistently losing time, I returned it to the store on the 29th, well within the legal return period. I informed them that there was an issue with the watch and requested an exchange for a new one, rather than a refund.
They checked the battery and claimed there was no problem with it, stating that the watch needed to go to technical service for an exchange. I was instructed to write that I did not want any repairs and requested a new watch through a provided link, which I did.
Today, on September 12, I received a message from the service stating that my product is waiting for parts. I have been unable to reach anyone at Saat & Saat customer service, as I can only access the voicemail. When I call the store, they say I need to communicate with the technician, but I have already informed them that I do not want any repairs and am requesting a new watch.
I regret purchasing from a brand I thought was reliable. Given the high price, I expect a prompt response from the relevant parties; otherwise, I will pursue my legal rights. Thank you.
I purchased a Michael Kors MK7213 (Rose Gold) watch from the Saat & Saat store at Ankara Nata Vega Outlet. After only using the watch 2 or 3 times, the color started to fade. When I sent it in for warranty service, they simply cleaned it and returned it with the faded area still yellow. This is trul...
I purchased a Michael Kors watch 1.5 years ago from Saat&Saat, but the band’s color faded significantly. I sent it in under warranty, and they replaced it with a new one. However, within just two months of minimal use, the new band began fading in the exact same way. This is incredibly disappointin...
I am currently quite dissatisfied with my Michael Kors watch. Despite purchasing it in September, I have not been able to utilize it adequately. There is a frequent issue in which the watch's hands stop operating properly and rotate freely, rendering the watch unusable and ugly. When I took it to th...
I purchased a Michael Kors watch on November 7, 2023, which was advertised as 5 ATM water-resistant. However, it has failed to be waterproof twice now. After the first incident, it was repaired and returned to me. Unfortunately, it leaked again, and additionally, the inner part of the band has compl...
Hello, just wanted to share that I got my Michael Kors MK3192 watch back from the technical service today. They took care of the plating and replaced the battery for me. Unfortunately, the stones of my watch arrived in a dislodged and pressed inward state, clearly indicating damage. Why would you se...
Comments