I registered on the Mexc exchange and completed the identity verification process without any issues. However, the $20 sign-up bonus promised upon registration has not been credited to my wallet. Although the system shows the bonus as "loaded" under capital flow and I received an email confirming it, the funds are not visible in my wallet, leaving me unable to perform any transactions.
I have followed all the required steps, yet the bonus remains inaccessible. This lack of transparency and follow-through on promotions is disappointing.
I request Mexc to investigate and resolve this issue promptly. The funds should be credited to my wallet immediately, allowing me to utilize them as promised during registration.
I received a message stating that $5 + $20 in wallet bonuses had been deposited into my account, but there's no such payment reflected in my balance. This is completely unacceptable! It feels like MEXC is sending deceptive notifications, dangling bonuses that never actually materialize in users' wal...
I recently signed up for a new account with MEXC and joined their promotional campaign, which promised a ₺20 bonus after completing the advanced KYC process. The terms were clear—just verify your identity with no additional steps or hidden conditions. I successfully completed the KYC process, but th...
On September 9, 2025, I deposited 100 USDT into my MEXC exchange account under a promotion that clearly stated I would receive a $200 bonus after meeting the deposit requirement. I followed all the rules and conditions of the campaign exactly as instructed. However, despite completing the process c...
I registered with MEXC on November 3, 2025, and completed the identity verification process. A $20 signup reward appeared as issued to my account; I received notifications both by Hotmail and within the app. However, the reward has not been credited to my balance and cannot be used. Thinking that m...
I am filing this complaint against the MEXC exchange due to a highly disappointing experience. When I signed up, they clearly advertised a $35 new user bonus, claiming that the bonus would be granted after making a $100 deposit. I completed the required deposit, and the transaction was successfully ...
