On October 10, 2025, at around 12:00 AM, while trading futures on the MEXC exchange, I noticed that my position was closed before reaching the liquidation price. As a result of this incident, I suffered a financial loss of $1,064.
I contacted MEXC customer support via email, but I haven’t received any response yet.
I request a detailed investigation into why my position was closed prematurely, a clear explanation of the situation, and compensation if an error occurred on the platform’s side.
On November 11, 2025, at 10:46, my short position on the LSK/USDT trading pair on MEXC Global was unfairly liquidated even though my liquidation price was 0.3505. The price dropped to 0.3380, yet my position was still liquidated. As a result of this issue, I incurred a total loss of 2833 USDT. Alth...
On October 6, 2025, around 3:00 PM, I tried to close my COAI/USDT futures position via the MEXC iOS app. While my position was around -30% to -40%, I repeatedly pressed the “Quick Close” button, but the order didn’t execute, and the system didn’t respond at all. The price was nowhere near the liquid...
I was liquidated on MEXC even though my position never reached the liquidation level! My trade was unexpectedly closed, and now my balance is completely wiped out. I should have still been in the trade, yet my position was forcefully closed, and my funds are now missing. This is completely unaccepta...
I am very frustrated with MEXC for incorrectly closing my stop order on AXS in futures trading. My stop order was set at 4.775, and even though the price never dropped to 4.72 on August 30, 2024, at 21:43, MEXC closed my position at 4.72, resulting in an unnecessary loss. I have attached screenshots...
My MEXC position was liquidated even though the price never reached my liquidation level. I checked everything carefully, and there was no reason for my position to be closed, yet it was forcefully liquidated without warning. I demand an immediate explanation and a full refund of my lost funds. Thi...
