We bought a Mercedes car online and then changed our minds and canceled it in October. We canceled it again on October 2. They told us we would get our refund within 14 business days, but it hasn't been given to us yet. And whenever we call, they don't give us any clear information. Now, they're saying it will take 30 days for the refund to happen. When I told the customer representative, S****, that I was going to file a complaint, they responded, "Go ahead and complain wherever you want; we won't help." They don't have respect and they need to learn how to talk to customers in a better way. They haven't been helpful at all.
Mercedes-Benz Does Not Refund Reservation Fee. I canceled the reservation I made on October 18, 2023, due to the wrong vehicle selection, reserved a new vehicle, and purchased that vehicle as well. I waited because I was told that my canceled reservation fee would be refunded within a maximum of 30 ...
Mercedes's online sales tool has been a terrible way for me to do business with them. I put down a 50,000 TL deposit for order number 5358112300 to book a car. But on May 24, I chose to cancel the reservation and sent a request to do so right away. Even though the reservation deal said it would take...
My reservation with Mercedes, which was listed on their website with the reference number 01532395, was canceled. Despite the fact that it has been a month since I canceled my subscription, I have yet to receive a refund to the credit card with which I paid. I called their customer service several t...
I had reserved a car on the Mercedes Benz online site but cancelled it right after. The cancellation email had been sent to me on 16.10.2023. The 200000 TL fee deposited as the reservation fee for this canceled order has still not been refunded. Even though I registered with customer service 4 times...
Dear Sir/Madam, In early April, I purchased a vehicle from Mercedes-Benz Turkey, which was scheduled to be delivered on May 15th. However, today is June 5th, and I still have not received any information about my vehicle. When I contact my dealership, they are unable to provide any details, and when...
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