Mercedes-Benz Does Not Refund Reservation Fee
Mercedes-Benz Does Not Refund Reservation Fee. I canceled the reservation I made on October 18, 2023, due to the wrong vehicle selection, reserved a new vehicle, and purchased that vehicle as well. I waited because I was told that my canceled reservation fee would be refunded within a maximum of 30 days. When I contacted customer service from time to time, I was told to wait without even asking for the file number. Even though the mentioned period has expired, I still have not received any refund. While the process does not take this long even for online shopping returns from any shopping site, a company like Mercedes was very upset with this behavior. How many more months should I wait?
Dear Valued Customer, We are happy to assist you with all matters related to our products and services. However, we would like to inform you that we cannot respond to your request on this platform regarding the subject you mentioned. We kindly ask you to convey all your requests and complaints by contacting our Customer Communication Center or by emailing us. We will carefully review all matters you convey to us and get back to you as soon as possible. Best regards, Mercedes Benz Automotive Trade and Services Inc.
I wish you would actually communicate with your customer instead of sending this automatic response. I have called the number you provided numerous times, and no one has gone beyond saying "we have forwarded it to our finance department." This is not befitting a brand like Mercedes. If I could, I would return the vehicle I purchased. I will not only write here but also make the necessary applications to the Consumer Court. It's a shame...
