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Hotels.com Refund Fiasco and Misleading Cancellation Policy
June 24, 2023 2:05 PM31
I made a 3-night reservation through Hotels.com but had to cancel it due to unexpected health issues. It was only after ...canceling that I realized the reservation was non-refundable. Before canceling, I had informed the hotel about the situation, and they responded with understanding, assuring me tha