I Can’t Access My Melbet Account Due to Invalid Two-Factor Authentication Code Error

Halit
July 23, 2:36 pm
142

I enabled two-factor authentication on my Melbet account thinking it would add an extra layer of security. But now, it has completely locked me out. I can’t log in, deposit, or withdraw any funds—every time I try, I get an error saying “invalid code.”

I’ve explained that I no longer have access to the original Google Authenticator setup key, so I can’t recover the verification codes. I’ve already emailed support multiple times requesting help to disable two-factor authentication, but I haven’t received a single response.

It’s frustrating that a feature meant to protect my account is now preventing me from accessing it at all. I feel stuck and ignored. This is unacceptable for a platform that handles users’ money.

Melbet needs to provide a reliable account recovery process and responsive customer support. I expect them to urgently resolve this issue and remove the two-factor barrier from my account so I can regain control and continue using the service. Please fix this as soon as possible.

Progress
Progress

August 01, 8:39 pm

They do not respond to emails in any way when I have a problem. My money is stuck inside, I can't access my account. No one has responded for about a month, and their operators keep brushing me off. They keep sending the same messages, saying they are busy, but it's all just an excuse. Definitely do not use this site, your money will be stuck inside. Don't be a victim like me.

July 28, 3:50 pm (5 days after complaint)

If the problem persists, please let us know, we would be happy to help. But if the problem is resolved, can we close this complaint?

Halit
July 28, 5:21 pm

The problem continues, nobody has solved it.

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