Faulty Tefal Upright Vacuum, Fail to Resolve Issue
The Tefal upright vacuum cleaner I purchased from Media Markt turned out to be faulty. The turbo head was not working, and when I requested a return, my request was denied. I sent the product to service, but it was returned without being fixed and is still defective. Neither Media Markt nor Tefal stands behind the product they sold. I didn’t expect such behavior from a brand like Tefal. They sell a faulty product and then leave the customer to deal with it on their own. The turbo head of the upright vacuum doesn’t work, making it unusable. I’m filing this complaint and asking for my issue to be resolved as soon as possible.
Dear Customer, As the Groupe SEB Customer Communication Center, we wanted to contact you regarding the issue you shared on the Şikayetvar.com website. We could not reach you through the contact information provided on the site. We would like to get detailed information about the issue and assist you. You can contact us at the Groupe SEB Customer Communication Center (09:00-18:00). We will assist you as soon as possible. Best regards, Groupe SEB Customer Communication Center
Tefal customer service is very indifferent and a big company like Tefal does not stand behind the products it sells, they victimize the consumer 😡😡
