The Tefal upright vacuum cleaner I purchased from Media Markt turned out to be faulty. The turbo head was not working, and when I requested a return, my request was denied. I sent the product to service, but it was returned without being fixed and is still defective. Neither Media Markt nor Tefal stands behind the product they sold. I didn’t expect such behavior from a brand like Tefal. They sell a faulty product and then leave the customer to deal with it on their own. The turbo head of the upright vacuum doesn’t work, making it unusable. I’m filing this complaint and asking for my issue to be resolved as soon as possible.
Dear Customer, As the Groupe SEB Customer Communication Center, we wanted to contact you regarding the issue you shared on the Şikayetvar.com website. We could not reach you through the contact information provided on the site. We would like to get detailed information about the issue and assist you. You can contact us at the Groupe SEB Customer Communication Center (09:00-18:00). We will assist you as soon as possible. Best regards, Groupe SEB Customer Communication Center
Tefal customer service is very indifferent and a big company like Tefal does not stand behind the products it sells, they victimize the consumer 😡😡
On March 16, I bought a Tefal vacuum from MediaMarkt in Sultanbeyli. On March 18th, I initiated a return request because it failed to function properly. However, the service report informed me that there was no problem with the device because it had reportedly been clogged and cleaned. After retesti...
We bought a Tefal upright vacuum cleaner from the Vatan Bilgisayar Vialand store. About a year later, the vacuum started to lose suction power and began releasing the debris it had collected. Since the product was still under warranty, we brought it to the store to have it sent to the service center...
Since December, I've been facing the same issue as depicted in the visuals. Despite showing the images to the Media Markt store where I purchased it and requesting it be taken under warranty, they insisted it was fine and refused to refund it. The product doesn't always malfunction but intermittentl...
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