Mavi Jeans Refused to Help Me with Defective T-Shirts

Onur
Onur
Mavi Jeans
February 27, 2025 5:37 PM18

Hello. I visited the Mavi Galatasaray Taksim branch on 27.02.2025 regarding issues with three t-shirts. Two had shrinkage problems, and one had discoloration. Ms. H***, who I assumed was the store manager, was indifferent, judgmental, and unwilling to help. Without listening to the customer, she acted on her own and only provided assistance for one t-shirt. As someone who has supported this brand for years and valued its workers, today’s experience completely changed my opinion. Thanks to Ms. H***, I no longer plan to purchase anything from Mavi again. I hope she continues to offer her exceptional customer service to others with the same attitude. I doubt this issue will ever be resolved, but I wanted to share this for the information of other customers. If you are expecting help, do not waste your time at the Taksim Galatasaray branch or with Ms. H***.

Mavi Jeans
March 13 6:21 PM (12 months after complaint)

Dear customer, Our teams have provided the necessary information regarding your request. You may contact us at any time for any questions or requests. Thank you for your understanding, and we wish you a good day. Sincerely

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Mavi Sweatshirt Shrunk After Washing – Poor Quality and No Accountability

Ekrem
Ekrem
Mavi Jeans
January 17, 2025 8:26 PM20

"Dear Ekrem Ciğerli, Erzurum 17/01/2025 First of all, we thank you very much for sharing the issue you experienced with your product with us. We aim to provide our customers with a flawless product and shopping experience. We review Mavi products that you are not satisfied with for any reason in order to continuously improve our quality and service, and we try to identify the source of the problem. The product with code M0610925-620004, which you left at the Erm Serracity AVM Mavi store with a Shrinking-Shortening complaint, has been examined by the Mavi Quality Team, and no error due to production has been found. The change in the product may have developed due to factors it was exposed to during washing and drying conditions. Therefore, we would like you to know that we cannot assist you with an exchange or return. Sincerely, Mavi Customer Relations"