A few weeks ago, I received an SMS from Mavi Jeans stating, "Your order has been shipped," but I haven’t made any purchases from Mavi for years. I occasionally log in to my Mavi account, and each time, I receive a confirmation email, but this time, I didn’t, indicating no login occurred. Despite this, an order placed by someone named "M*** S***" to a specific address appeared in my account, which was entirely due to Mavi’s security gaps. I contacted customer service, explained the situation, and they canceled the unauthorized order, for which I’m thankful. However, since then, I’ve been unable to access my account. Despite following their advice to reset my password, I never received the reset email or SMS. When I reached out again, I learned that my account had been deleted without any notice or explanation. This is unacceptable, and I demand immediate action to restore my account and resolve this grievance, as deleting a customer’s account without justification reflects poorly on Mavi's reliability.
I placed an order through the Mavi Jeans app, but due to connection issues, the order was processed and charged three times. When I tried to cancel via the app, I got an error message, and the cancellation didn’t go through. Customer service informed me that since one item is coming from a different...
The order I placed on November 26, 2024, never arrived due to an issue caused either by Mavi Jeans or the shipping company. Since I didn’t receive my order, I requested a refund, but they didn’t return my money either. Despite several attempts to resolve the issue, no meaningful progress has been ma...
I returned an online purchase to Mavi Jeans, and they received it on November 5. Although there was nothing wrong with the merchandise, they would not execute my return. I've phoned them several times to follow up, but each time I get the same response: "Your request is under review." This has been ...
On December 4, 2024, I placed an order with order number EOJ8417484 and completed the payment through Mavi Jeans online store. My order was delivered on December 9, 2024. However, the item Kvnç Mavi Black Indigo Blue Jeans (Size: 31 - Length: 30 - Code: 001070-85901) was missing from the package. To...
I bought a product from the Mavi brand's page. The product I bought was damaged in cargo. I was not notified and the refund was not made. Mavi officials said that they could not compensate. When I complained here, Mavi called me and defined an apology coupon. I bought the product again with the coup...
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