Matadorbet Failed To Credit My ₺15,000+ Winnings From Cozmo Casino Game

About 30 hours ago, I played a Cozmo provider casino game on the Matadorbet website and placed a ₺24 spin. During the game, I hit a 550x win, which should have paid me approximately ₺15,000–₺20,000. However, the game suddenly shut down and would not reopen. While the ₺24 spin was deducted from my balance, my winnings never appeared in my account.

I contacted live support multiple times and provided all requested documents and screenshots as proof. Despite this, customer service kept redirecting me with different excuses, offering no real assistance or resolution. My account username is l***.

This is a clear case of winnings being denied, and it is unacceptable. I demand that Matadorbet urgently investigate the issue and credit my rightful winnings of around ₺15,000–₺20,000 without further delay. Customers deserve transparency and fair treatment, not evasive responses.