Matadorbet Deducted ₺2000 Unfairly After Game Crash, No Support Provided

Last night, I deposited ₺10,000 into my Matadorbet account, played a few games, and managed to win around ₺11,500. However, during a game where I purchased an in-game feature for ₺2000, the screen glitched, and I was kicked out of the game. The money was deducted from my balance but not credited to the game—it was marked as lost. I immediately reached out to customer support but received no resolution or assistance. This experience has completely shattered my trust in Matadorbet. A platform that claims to be reliable should not handle such incidents this poorly. I demand Matadorbet resolve this issue, refund my money, and improve their support services. Players deserve better accountability and transparency.