On September 3, 2025, I placed an online order from Massimo Dutti for five items (Order No: 30131095169) with a total amount of ₺8,350, which I paid in three installments by credit card. On September 5, 2025, I picked up part of my order from the store. However, one of the items I ordered — priced at ₺2,950 — was canceled by Massimo Dutti in the system without any explanation, and I never received the product.
I contacted customer service several times through both WhatsApp and phone, but I have not received any response, and the refund for the canceled item has still not been processed. I was also given no information about the reason for the cancellation.
I request that the ₺2,950 refund for the canceled item be returned to my credit card in three installments as originally charged, and that I be informed of the reason for the cancellation as soon as possible.
Last year, I purchased a pair of women’s shoes from Massimo Dutti’s online store. Despite using them very lightly, the shoes completely fell apart in a short period of time. I brought the product to a Massimo Dutti store, where it was inspected and approved for a refund. On August 18, my refund was ...
On November 27, 2025, I placed an order (#30137183013) for a pair of shoes on Massimo Dutti’s official website at a discounted price of $102 and completed the payment. On December 9, 2025, I received an email and message saying my order was canceled because the product couldn’t be supplied. However...
On August 24, 2025, I placed an order for a pair of jeans and a perfume through the website massimo-dutti-sale.top, paying approximately ₺1,000–₺1,100 with my credit card (Order No: csax 161821). However, despite the time that has passed, my order has still not been delivered. I was never provided w...
On September 10, 2025, I placed an order on Massimo Dutti’s online store for a medium-sized thick suede leather Icon bag. I selected the same-day delivery option and paid an additional ₺140 for express delivery. The delivery address was in Ataşehir, Istanbul. My order number is 30131535217. The ord...
On September 9, 2025, a transaction of ₺19,950.00 was made through Massimo Dutti using my Akbank card without my knowledge or authorization. I do not have any membership with Massimo Dutti, and I have no idea how my card information was obtained or used. About 3–4 hours after the transaction took pl...
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