Massimo Dutti Didn’t Deliver Same-Day Order and Ignored My Refund Request

On September 3, 2025, I placed an online order from Massimo Dutti for five items (Order No: 30131095169) with a total amount of ₺8,350, which I paid in three installments by credit card. On September 5, 2025, I picked up part of my order from the store. However, one of the items I ordered — priced a...

On September 16, 2025, I purchased two items from Massimo Dutti using the same-day delivery option, which was shipped via Kargoist. I paid an additional fee for this service, and delivery was promised to my address in Kadıköy, 19 Mayıs Mahallesi, Istanbul, on the same day. However, I was neither cal...

On August 24, 2025, I placed an order for a pair of jeans and a perfume through the website massimo-dutti-sale.top, paying approximately ₺1,000–₺1,100 with my credit card (Order No: csax 161821). However, despite the time that has passed, my order has still not been delivered. I was never provided w...

Last year, I purchased a pair of women’s shoes from Massimo Dutti’s online store. Despite using them very lightly, the shoes completely fell apart in a short period of time. I brought the product to a Massimo Dutti store, where it was inspected and approved for a refund. On August 18, my refund was ...

Since September 10, 2025, I have been experiencing delivery issues with my Massimo Dutti order, tracking number 255196764344. I specifically requested that the shipment be delivered to my business address in Afyonkarahisar city center during working hours (08:30–17:30). However, the courier company ...