Marks & Spencer Online Listing Error Led to Wrong Shirt Being Delivered

Zeynep
Zeynep
Marks And Spencer
September 28, 2025 3:57 PM5

On September 22, I ordered a pocketless men’s shirt from Marks & Spencer through Trendyol. When the order was delivered on September 24, I opened the package and realized that I had received a shirt with a pocket instead of the pocketless model I had ordered. The product description and images on the website clearly indicated that it was a pocketless design.

I contacted Marks & Spencer customer service and requested an exchange. However, they claimed that there was an image error and that I must have misread the product. I once again pointed out that both the description and the visuals clearly showed a pocketless shirt. Despite this, I was told that I could only return the item, not exchange it.

I request that the correct product be sent to me—the one I originally ordered—and that Marks & Spencer issue an apology for the mistake and confusion caused.

Comments

Similar Complaints

I Received the Wrong Size Baby Leggings from H&M and Can’t Get an Exchange

Eren
Eren
H&M
April 18, 2025 2:27 PM23

On April 16, 2025, I placed an order on Trendyol from H&M’s official store for a pair of baby leggings. Despite ordering...

1

Trendyol "Available" Coat Vanishes After Wrong Delivery

Suphi
Suphi
Trendyol
February 19, 2024 10:08 PM70

I purchased a coat from Trendyol, but I received a blouse instead. Upon my request for the coat I ordered, they apologiz...

Trendyol "Available" Coat Vanishes After Wrong Delivery

Unable to Get Correct Size Replacement for Mango Dress

Esin
Esin
Mango
December 9, 2025 8:52 PM51

I purchased a Mango dress via Trendyol on 2 December with order number 9998866385 during the November sales period. I se...