On September 22, I ordered a pocketless men’s shirt from Marks & Spencer through Trendyol. When the order was delivered on September 24, I opened the package and realized that I had received a shirt with a pocket instead of the pocketless model I had ordered. The product description and images on the website clearly indicated that it was a pocketless design.
I contacted Marks & Spencer customer service and requested an exchange. However, they claimed that there was an image error and that I must have misread the product. I once again pointed out that both the description and the visuals clearly showed a pocketless shirt. Despite this, I was told that I could only return the item, not exchange it.
I request that the correct product be sent to me—the one I originally ordered—and that Marks & Spencer issue an apology for the mistake and confusion caused.
On April 16, 2025, I placed an order on Trendyol from H&M’s official store for a pair of baby leggings. Despite ordering a specific size, they sent me a completely different size. What’s even more frustrating is that the correct size is still in stock, yet they refuse to process an exchange. Their ...
I purchased a coat from Trendyol, but I received a blouse instead. Upon my request for the coat I ordered, they apologized for the mix-up and offered a refund as a solution. I prefer to receive my product instead of a refund, but they are adamant about providing a refund. The item they sent was inco...
I purchased a Mango dress via Trendyol on 2 December with order number 9998866385 during the November sales period. I selected size medium, but I received a small size instead. I believe this was related to the discounted sale period, but the product I received does not match the size I ordered. I c...
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