I specifically selected the products I ordered from Mango online on September 14, 2023, without the "delivery within 22 business days" statement, hoping for a quick delivery. However, Mango canceled one of my products due to stock issues. When the other items didn't arrive either, I contacted customer service. Initially, they attributed the delay to high demand. Later, when the products were still missing, I was informed that they were shipped from Spain on September 21, as they were supplied from there, and should reach Turkey around October 10. On October 11, I was promised a swift delivery to Turkey. But on October 12, I received an email stating that all the products had been refunded. Customer service claimed that this time, my money was refunded because the domestic shipment had lost the products. Mango kept me occupied with false promises for a month and failed to deliver three items. The customer service staff appeared uninformed, indifferent, and lacking ethics, almost suggesting, "Take your money, what's your complaint?" Mango online turned out to be a total disappointment.
As a gift for someone, I recently purchased a women's coat from the Mango app. They assured me that the product would be delivered within 10 working days, so I placed my order on January 30, 2023, in good faith. However, when I contacted Mango customer service on February 14, 2023, I was informed th...
I made a purchase from Mango online on December 18, 2023, and the product was shipped on the same day. However, I couldn't track it, as there is no cargo tracking number. Despite the expectation of delivery the next day, it did not arrive, and I waited for two days. In the application, it shows as i...
On August 17, 2024, I ordered two items from Mango's website, order number E6V8VI. One of the items was delivered, but the other still hasn't arrived—even after more than a month. The delivery was supposed to take up to 22 business days. Just today, I spoke with customer service, and they had no inf...
I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered. On October 15, 2025, I contacted Mango customer service. Dur...
MANGO TURKIYE If you want to have a horrible customer service experience and waste a significant amount of your time, go for it. Believe me, the late arrival of the product is not even a problem anymore. I never expect a hassle-free experience when shopping at Mango TURKIYE, but this is really inter...
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