Mango 36 Days Late Shipping And Irresponsible Customer Service
MANGO TURKIYE If you want to have a horrible customer service experience and waste a significant amount of your time, go for it. Believe me, the late arrival of the product is not even a problem anymore. I never expect a hassle-free experience when shopping at Mango TURKIYE, but this is really interesting. First of all, my order, which I made on October 23, knowing that it was supplied from abroad, still hasn't arrived and at the end of the 34th day I was told that it was canceled due to logistics problems. 1) Why am I not notified? 2) Why does the app still say "sent"? 3) If it has been canceled, why does my bank tell me that they cannot view any refund request in the authorization? Of course, I did not get a proper answer to these questions as a result of the e-mail. The representative I called and talked to today says that it does not show cancellation and that it will be delivered. Are you kidding me? Just cancel it already. Secondly, when I contacted by e-mail about another product, the first answer was "please share the order number" even though I had given the order number. Customer service is either kidding or they don't even take two minutes to read the emails. I wonder how it feels to get paid for doing nothing. There is no such nonsense. Not only that, but for this order I was initially told that it was sourced overseas, no way. When I told them that I had checked it when I bought it, I was given an automatic answer that if it was available overseas, it was mentioned there when I bought it. Unfortunately, when I repeated myself for the hundredth time and told them that I had already checked this, they told me that it was sourced in Turkey. Mango customer service knows nothing or doesn't care. Do I have to spend hours and hours dealing with you? I called again today because it seems to have been shipped but now there is no tracking code. The lady said I will talk to the shipping company, but let's see if she will really talk, I hope she will. Your work ethic is zero! I am waiting for accurate information about my 2 separate orders of 4 products.
Here is the translated text from Turkish to English: I am adding the final update today for the orders for which I have received a thousand different responses. 1) For my order that was said to be shipped internationally and was placed on October 23rd, which has been indicated in a thousand different statuses, now it says to contact Dr. Store. What does that have to do with anything? I can't reach the store, that's one. Secondly, has the product actually arrived? If it has, have you lied to me at least 10 times? Are you getting paid to sit there and lie, Mango customer service? 2) About my order from Black Friday, for which I have been struggling to get information and have been listening to lies again: why are you selling products that are not in stock? Why?
