I made a purchase (Purchase No: DOUV27) on Mango Application in Turkey over a month ago. It has been more than a month, and I still haven't received any information about my purchase or delivery. I've contacted Customer Service in Turkey three times, and every time they've told me they are waiting for information from Spain. However, I have not received any information, and they expect me to keep calling them every week to follow up. As a customer, I should not have to go through this process; it's your responsibility. I feel like I'm being unfairly treated by your company. Waiting for over a month exceeds your legal obligations. I want to make it clear that if this issue is not resolved promptly, I will exercise all my legal rights in Turkey. I urge you to resolve this problem as soon as possible.
I have yet to receive a positive response to my return request from Turkey Mango company, despite being sent the wrong product. It has been almost two months since I filed the request, and the company has only promised to review the camera footage without taking any concrete action. Despite multiple...
On September 29, I placed an order from Mango’s online store with the order number ERM4KC, totaling $267. However, despite the time that has passed, my order has still not been shipped. The delivery address for my order is in Istanbul. When I contacted Mango customer service, I was told, “We’re try...
On September 28, 2025, I placed an order on Mango’s official website under order number erjv75. I paid by credit card and expected the product to be delivered to my address in Istanbul. However, to this day, the order has not been delivered, and I have not received any updates or notifications regar...
I specifically selected the products I ordered from Mango online on September 14, 2023, without the "delivery within 22 business days" statement, hoping for a quick delivery. However, Mango canceled one of my products due to stock issues. When the other items didn't arrive either, I contacted custom...
I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered. On October 15, 2025, I contacted Mango customer service. Dur...
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