On August 20, 2023, I received my order from the Mango online store. After using the sunglasses included in the order for 3 days, on the 4th day, while putting them on my eyes, they broke at the bridge. On Saturday, August 26, I sent the sunglasses back by cargo. When there was no response for a long time, I contacted them via the website. In email correspondence dated September 6, 2023, I was informed that my return had arrived at the warehouse and that I would receive an email regarding the refund within 22 working days. Although more than 35 working days have passed, there has been no response yet. I am still paying installments with my credit card for an extremely poor-quality product. I want my refund to be made as soon as possible.
I placed an order for two items through the Mango app on November 11, 2023. I chose the option for in-store delivery. On November 13, I received an email stating that my order was delivered to the store. When I went to the store two days later, I was told that the items had not arrived, and I was ad...
I placed an order with Mango on September 26, and it’s now been two months without any sign of my purchase. I’ve repeatedly contacted customer service, only to be told each time that someone would get back to me – yet no one ever does. The lack of accountability is frustrating and completely unaccep...
I returned the order number DO3JS8 product that I purchased on July 26, 2023. I received an email confirming the return on September 2, 2023, but the refund has yet to be processed. I've spoken with customer service several times and sent emails, but they continue to insist that the refund has been ...
I purchased a product from Mango’s online store on 24.06.2025, but when I received it, I found multiple tears and damages on the item. I cannot understand how such a product could be shipped without any quality control from a global brand like Mango. I have always trusted Mango and regularly shoppe...
I ordered a bag from Mango on January 23, expecting it to be delivered within 22 business days. If it doesn't arrive by then, I expect my issue to be resolved. I've called customer service so many times, I've lost track. It's February 23rd, and 22 business days have gone by without receiving the del...
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