On August 20, 2023, I received my order from the Mango online store. After using the sunglasses included in the order for 3 days, on the 4th day, while putting them on my eyes, they broke at the bridge. On Saturday, August 26, I sent the sunglasses back by cargo. When there was no response for a long time, I contacted them via the website. In email correspondence dated September 6, 2023, I was informed that my return had arrived at the warehouse and that I would receive an email regarding the refund within 22 working days. Although more than 35 working days have passed, there has been no response yet. I am still paying installments with my credit card for an extremely poor-quality product. I want my refund to be made as soon as possible.
I placed an order for two items through the Mango app on November 11, 2023. I chose the option for in-store delivery. On November 13, I received an email stating that my order was delivered to the store. When I went to the store two days later, I was told that the items had not arrived, and I was ad...
I placed an order with Mango on September 26, and it’s now been two months without any sign of my purchase. I’ve repeatedly contacted customer service, only to be told each time that someone would get back to me – yet no one ever does. The lack of accountability is frustrating and completely unaccep...
On September 19, 2024, I placed an order (E87O9S) through Mango’s online store, but as of November 7, 2024, I have yet to receive it. While the initial delivery estimate was set at 22 business days, I thought a slight delay wouldn’t be an issue. However, with almost two months passed, I’m left with ...
I've been having a really tough time trying to return a product I bought from Mango, they are just so ignorant that it's beyond comprehension! I sent it back on December 24th, 2022 and it's been 20 days now. I've called them three times now and every time I call I get a different story. The first ti...
I returned the order number DO3JS8 product that I purchased on July 26, 2023. I received an email confirming the return on September 2, 2023, but the refund has yet to be processed. I've spoken with customer service several times and sent emails, but they continue to insist that the refund has been ...
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