On March 30, 2026, I purchased two items from Mango’s official website. I wanted to return one of the items with code s17025827 and attempted to initiate a return. Among the return options, there were in-store return and home pickup. Since there is no Mango store in my area, I had to choose the home pickup option. However, as a working individual, I cannot stay at home the day, and no specific time window was provided for the pickup. While I was waiting, no courier arrived. Later, when they contacted me, it was too late, and I was unable to hand over the package.
When I tried to create a new return request afterward, customer service told me that I only had the right to create a return request once and that I could not submit another one. As a result, my right to return the item with code s17025827 has effectively been taken away.
Living in an earthquake-affected region and trying to shop under limited conditions, it is very disappointing that a major brand like Mango would leave a customer in this situation due to a one-time request rule and a failed pickup attempt. This experience has negatively affected my perception of the brand.
I request that my return right for the item with code s17025827 be reinstated and that the product be accepted for return without any additional cost, with a full refund issued to me. I also ask that the home pickup return process be made more flexible, taking into account my working hours and the conditions in my region, and that my grievance be resolved.
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