I was browsing Mango’s website on April 10, 2026 to purchase a product, but even though I exited without confirming the order, the system still charged my saved card and completed the payment. Within 10 minutes, I immediately submitted a cancellation request. However, despite this, more than 7 hours later—around 8:30 PM—I received an email stating that the order could not be canceled due to its current status, which was listed as “shipment accepted.”
Even though I requested cancellation right away, they delayed the response and then refused my request, forcing me to deal with shipping unnecessarily. The order was not even in a “preparing” stage when I submitted the cancellation, yet they still did not allow it. Additionally, their website makes it extremely difficult to cancel orders manually.
I should not have to deal with return shipping for something I tried to cancel immediately. I did not request cancellation days later—I acted the moment I saw the order confirmation, which already shocked me since I had not approved the purchase. Mango’s delay caused this situation, not me. I have all records of this process and will file formal complaints if my issue is not resolved.
I request that my order be canceled without requiring me to handle shipping, and that my payment be fully refunded. I expect a fair resolution for this situation caused by Mango’s system and delayed response.
On November 29, 2025, I placed an order on Mango’s online store. While my order was still being prepared, one of the items was canceled unilaterally by the company due to a stock error and was never shipped to me. When I called customer service, I was told that once my order is delivered, the amount...
On November 24, 2025, I purchased a total of 6 items through the Mango mobile app under order number EUR99G. I paid $310 in a single charge to my card. Even though I selected fast delivery, the process took quite a long time, and I was only informed via email throughout the entire order period. Aft...
On September 27 and 29, 2025, I placed two separate orders on Mango’s official website, with order numbers erltxb and erıts3. It has now been around 20 days, yet neither order has been shipped, and I’m unable to cancel them through the system. I contacted Mango customer service twice regarding this...
I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered. On October 15, 2025, I contacted Mango customer service. Dur...
On November 2, 2024, I placed an order through Mango’s website. The invoice was emailed to me on November 5, 2024, and the order status was updated to "shipped" on November 6, 2024. However, later that evening, I received an email stating that my order had been refunded, even though I never requeste...
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