Ryanair Refund Request: Unfair Airport Check-in Fee Due To App Failure
On 1 July 2026, I was scheduled to fly with Ryanair on flight FR8675 from Fez to Bologna, departing at 09:05 and arriving at 12:55. Despite acting in good faith and trying to follow the online check‑in rules, I was charged an unfair airport check‑in fee. Within the official 24‑hour online check‑in window on 30 June and 1 July, I repeatedly attempted to check in via the Ryanair mobile application. In total, I spent about 11 active minutes on these attempts. Each time, the app failed to process the check‑in due to what appeared to be an internal server error or bug, and I was unable to complete the process before arriving at the airport. As a direct result of this technical failure on Ryanair’s side, I was forced to complete check‑in at the airport and was charged 1,785.00 MAD, as documented by the payment receipt dated 01‑07‑2026 (confirmation number BZI***). I can provide device‑verified Screen Time records clearly showing my repeated and timely attempts to use the Ryanair app for online check‑in within the required timeframe, as well as the original payment receipt for the airport check‑in fee. I consider this charge to be unfair, because I did everything reasonably expected of a passenger and was prevented from checking in online by Ryanair’s own system. I kindly request a full refund of the 1,785.00 MAD airport check‑in fee that I was obliged to pay due to the app malfunction, and I ask for this case to be reviewed and resolved as soon as possible.
