I placed an order on Madame Coco’s website on September 26, 2024, and immediately requested to cancel the same day. Despite sending emails and repeatedly speaking with customer service, who assured me that my cancellation request was being processed, they still shipped the order on October 10, 2024, as if mocking my request. I have continuously asked for a refund, but no one has had the decency to respond. When I saw the shipment notification and called again, they claimed the cancellation wasn't forwarded to the warehouse. Even though I stated I would not accept the package and it would be returned, they told me the refund would only be processed after they received it back. It’s been two frustrating weeks of calls, and this level of treatment is completely unacceptable. I demand my refund immediately.
I placed an online order through Madame Coco, but it was canceled without any explanation, and I still have not received my refund. I reordered the same items, expecting them to be delivered today. I stayed home waiting, but once again, the order was canceled. This level of service is completely unp...
Madame Coco promotion confusion! On October 1, 2024, I purchased a product from madamecoco.com at a discounted price of ₺779.80 (originally ₺2,332.99). However, two days later, I noticed that the seller had canceled the order. Thinking it was a mistake, I called on the third day and was told that th...
I placed an order on the Madame Coco app with order number 2715189857122598. The order arrived, but most of the items I wanted were missing. I called customer service, and they told me the items were out of stock and would be sent later. When I called again, another representative said they had alre...
I purchased a dinner set from the Madame Coco website. There seems to be some confusion with our order. Instead of receiving the product we ordered, we were sent a different dinner set. The product was returned via PTT on 13-07-2014. Madame Coco received the product on 16-07-2024. We have been in co...
Comments