I placed an order (ID: 2731600635716633) on October 8, 2024, and decided to cancel it the following evening after seeing a new campaign with more products. I canceled the order through the mobile app, and it was marked as "confirmed." To be sure, I called customer service, and they assured me the cancellation was in process. Yet, two hours after the call, at 9:50 PM, my order, which wasn't even being prepared, was suddenly marked as shipped. This is unacceptable, especially since I’ve bought 90% of my trousseau from Madame Coco. I request an immediate refund, and if the package arrives, I will return it. This is an unnecessary hassle.
On September 13, 2024, I placed an order for 5 carpets from Madame Coco, and they still haven't been delivered. When I called customer service on October 7, 2024, they informed me that the order was stuck in "approved" status, so the warehouse couldn't see it. They assured me the issue was resolved ...
On October 14, 2024, I placed an order through Madame Coco’s store, but the status still shows “order in progress.” Despite reaching out to customer service, I haven’t received any clarity or resolution. The payment was processed immediately at the time of purchase, yet I’m left waiting indefinitel...
I placed an order on April 24th through Madame Coco’s official website, expecting a smooth shopping experience. Instead, I’ve been left frustrated and disappointed. As of today, I still haven’t received my package. After investigating the issue, I discovered that my order was canceled without any no...
On November 27, 2024, I placed an order on Madame Coco’s website with order number 2774916632029804. However, after a short period of use, I noticed serious quality issues with the products. They began to deform, unravel, shed fibers, and develop excessive pilling, making them look worn out and chea...
I ordered two products from Madame Coco, but more than 10 days passed, and they never arrived. When I called to inquire, I was told that the items were damaged and had been sent back. Later, I was informed that my order had been canceled. It has now been almost 20 days, and I still haven’t received...
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