Since 2010, I’ve used MAC’s Ruby Woo matte red lipstick for its rich, velvet-like texture and lasting matte finish. However, my recent purchase doesn’t compare to the original. The once-vibrant matte has been replaced by a shinier finish, and the texture feels thinner. When I asked in-store, a representative confirmed that the formula had changed.
Had I known about this decline in quality, I wouldn’t have paid a premium price. I even asked if the original formula would return, but the response was uncertain. This change may cost MAC loyal customers, myself included. I hope MAC considers reintroducing the original formula.
I visited Mac Cosmetics and specifically requested a matte lipstick, but the employee gave me a glossy one instead. This was a careless mistake, and it’s extremely frustrating every time I use it, knowing it’s not what I wanted. I contacted their support, left a complaint, and waited for a response,...
I purchased an eyeliner from MAC Cosmetics just four months ago and have only used it one or two days a week. Despite this light usage, the product is already empty and completely unusable. I’ve bought MAC eyeliner before, and it lasted me over a year and a half, so this experience has been a real d...
I purchased a Locked Kiss lipstick from MAC Cosmetics during the December 21st sale, expecting quality from such a well-known brand. However, within just 15 days, the lipstick completely broke from the base—I opened the cap, and it fell right out. I have barely used it, maybe 10 times at most, so t...
Yesterday (18.09.2024), I purchased the MAC Fluid foundation. I was given a sample of the Radiance Serum foundation, and after trying it, I realized it suited my skin much better. Today (19.09.2024), I went to exchange the unopened, unused product for the Radiance foundation, but I was told that exc...
I purchased the Studio Radiance concealer from Mac Cosmetics, trusting its promise to be suitable for dry under-eye areas and enriched with nourishing ingredients. Despite properly moisturizing my under-eyes before application, the product failed to deliver on its claims. When applied, the conceale...
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