On December 31, 2022, I purchased a New Year's set from the Mall Of Istanbul store, only to find a defective lipstick emitting a foul, nauseating smell. Upon seeking a refund or exchange at the store, I was dismissed with claims that it's just the normal scent of the lipstick – a statement that contradicted the fact that only one product had an unusual odor. Unsatisfied, I contacted customer service, only to face further complications and, to this day, have not received a resolution. Online research revealed similar complaints on various platforms, making the experience at this reputed store a complete disappointment.
On August 14, 2025, I purchased the Essence Brow Lifting Set from the Watsons store at Siirt Park Mall. I did not open the product after buying it and kept it stored safely. However, when I opened it today to use it for the first time, I was shocked to find that the product was completely watery in ...
On September 25, 2025, I purchased a “Mac Kajal Eye Pencil” from the MAC store at Kentpark Mall in Ankara. Because the store was crowded due to its opening event, I quickly made my purchase and left. When I got home, I was shocked to discover that the eye pencil was completely empty. I’m attaching m...
On September 17, 2025, at 18:21, I made a purchase at the Mac Cosmetics store in Istanbul Zorlu Center and experienced an extremely disappointing customer service issue. I bought two products, including the Mac Studio Fix Every Wear NW22. While testing in-store, the sales associate applied a lighter...
I have purchased many Skinceuticals products, but recently, I noticed that one of the serums I bought had a dark color and an unusual smell. When I contacted the retailer, they ignored my concerns. Not trusting the product, I tried to reach Skinceuticals’ customer support in Turkey, but there is no...
I purchased a 100ml bottle of Nuxe Dry Oil on July 24, 2023, and kept it in stock until my previous bottle ran out. When I finally opened it today, I immediately noticed a horrible smell that is nothing like the real Nuxe Dry Oil. The scent is rancid and completely off, making me question the authen...
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