I bought some products from Mac Cosmetics. I wanted to return them within a couple of hours, but the store told me they could not accept the return due to hygienic reasons. I was quite surprised because I had not even opened the products, and they were still in their original packaging. However, on the online store, consumers have the right to return such products. It feels unfair to have different return policies depending on where the purchase is made. I would like Mac Cosmetics to explain why this policy applies to physical stores but is different in the online store.
MAC gift products arrived, but I did not use them; I only wanted to exchange some items for a different color. Everything is still sealed in its original packaging, even in the gift box. I took the products to the store, but they refused to exchange them. When I called the company, they said there w...
At the MAC Cosmetics store, while the staff showed colors and assisted every other customer one by one, neither my sister nor I received any attention. On the contrary, we were met with unfriendly looks and poor treatment. We believe this happened because we wear headscarves, as we were the only one...
Bobbi Brown sold me a spare blusher; since my previous one still had some use, I didn't open the new one for six months. When I did, at last, I found it to be cracked and defective with absolutely no color payoff. I called customer support right away hoping for a decent answer. They told me, though,...
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