I purchased the L'Oréal Paris Excellence Cool Crème 6.11 Extra Dark Ash Blonde hair dye from Watsons, expecting high-quality, salon-level results from a premium brand. However, the result was a complete disappointment. After applying the dye to my entire hair using two full boxes, I ended up with a strange, inconsistent color—mostly coppery, reddish-orange tones that are the exact opposite of what the product promised. To make matters worse, it failed to cover my grays, which was one of the main reasons I bought this product in the first place.
Instead of achieving the cool ash tones I was hoping for, my hair now has a brassy, uneven tone that I absolutely hate. The damage to my confidence and appearance is significant, and I honestly did not expect this from a brand like L'Oréal. If this were a cheap, no-name product, I might be able to accept the result—but this was not only expensive, it completely ruined my hair color.
I request that L'Oréal take responsibility for this issue and offer compensation. This experience has shaken my trust in your brand, and unless action is taken to resolve the damage, I will not be purchasing L'Oréal products again. Please respond with a solution.
I used L'Oréal Paris Excellence 8.11 Extra Ash Blonde, trusting its promise to lighten hair and give a cool, ashy tone. My hair was already light enough for the dye to work properly, but instead of the advertised ash blonde, it turned darker with strong reddish undertones. I’m honestly in shock. I’...
I recently used L’Oréal Paris Excellence 6.1 Ash Dark Blonde Hair Dye, expecting the cool-toned ash brown shade shown on the box. I followed every single instruction carefully—used the included purple shampoo and mask—and still ended up with a reddish tone, which was the exact opposite of what I wan...
Hello L'Oréal, I purchased several boxes of L'Oréal Paris Excellence Hair Dye in shade 5 Brown, expecting the usual rich color I’ve trusted for years. Instead, I ended up with a shocking result—my hair turned green. When I opened the tube and mixed the dye, I noticed the color shifting to a strange...
I purchased L'Oréal Paris hair dye despite its higher price compared to other brands, expecting 100% gray coverage as advertised. Unfortunately, it failed completely—even though I don’t have many grays, the 6.1 shade I used didn’t cover them at all. I followed all the instructions carefully, left i...
I’ve been a loyal L’Oréal Paris customer, using various products from the brand with great satisfaction, but my recent experience with their hair dye was deeply disappointing. Despite following all the instructions carefully, the results were far from what I expected. My hair ended up looking patchy...
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