I used L'Oréal Paris Excellence 8.11 Extra Ash Blonde, trusting its promise to lighten hair and give a cool, ashy tone. My hair was already light enough for the dye to work properly, but instead of the advertised ash blonde, it turned darker with strong reddish undertones.
I’m honestly in shock. I’ve never experienced anything like this from a product that claims to be professional quality. It did the exact opposite of what it promised. My hair now looks warmer and darker, which is the last thing I wanted from an ash-toned product.
What’s worse is the damage to my hair and the additional cost I’ll now have to spend to get it back to my desired shade. I feel completely let down and angry at how careless the formulation seems to be. It’s not just about aesthetics—it’s about trust in a brand that I believed took its products and customers seriously.
L'Oréal, I will be filing a complaint with Consumer Rights and will not hesitate to take legal action if needed. I expect a full explanation, an apology, and compensation for the damage and cost I now face to correct this mistake. This is unacceptable from a company of your scale and reputation.
I recently used L’Oréal Paris Excellence 6.1 Ash Dark Blonde Hair Dye, expecting the cool-toned ash brown shade shown on the box. I followed every single instruction carefully—used the included purple shampoo and mask—and still ended up with a reddish tone, which was the exact opposite of what I wan...
I purchased the L'Oréal Paris Excellence Cool Crème 6.11 Extra Dark Ash Blonde hair dye from Watsons, expecting high-quality, salon-level results from a premium brand. However, the result was a complete disappointment. After applying the dye to my entire hair using two full boxes, I ended up with a ...
I bought L’Oréal Excellence 5.11 Extra Ash Brown to refresh the roots of my ombré blonde hair, anticipating a natural brown colour. However, my hair ended up completely black instead of brown. I was completely taken aback and profoundly distressed. I attempted to resolve the issue by using a lighter...
I chose L’Oréal Paris Excellence 8.11 Extra Ash Blonde hair dye specifically because it claimed to prevent brassiness. However, after dyeing my hair, the roots turned orange while the lengths and ends became green and gray. On top of that, the ends of my hair became stiff, and it suffered permanent ...
I’ve been a loyal L’Oréal Paris customer, using various products from the brand with great satisfaction, but my recent experience with their hair dye was deeply disappointing. Despite following all the instructions carefully, the results were far from what I expected. My hair ended up looking patchy...
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