My Logitech MK345 Keyboard Stops Responding During Normal Use
I purchased the Logitech MK345 wireless keyboard and mouse combo on April 5, 2025, from the Vatan Bilgisayar branch at İskenderun Prime Mall AVM. Although Logitech has been a brand I have trusted and preferred for years, I have started experiencing serious problems with this product.
Even though the keyboard is placed on the same desk directly in front of my desktop computer, it often fails to detect the receiver and does not respond when I press the keys. When I place the keyboard on my lap, directly in front of the receiver, the issue disappears. This clearly shows that the product does not function properly in its normal and intended usage position. There have been many times during use when I became so frustrated that I nearly broke the keyboard.
Before one year had passed, I returned the product to the Vatan Bilgisayar İskenderun Prime Mall branch. The service department stated that the product was working properly and sent it back without providing any solution. Then, on June 12, 2026, the mouse wheel stopped working, so I submitted the product to the same branch again. The service form stated, “keyboard working, mouse scroll defective.” Although the product was accepted for repair, I was not charged any fee for this process. However, throughout this entire process, I did not see an approach from either Logitech or Vatan Bilgisayar that truly understood the issue or provided a permanent solution.
Approximately 10 years ago, I experienced a problem with another Logitech product. At that time, my product was replaced with an upgraded model very quickly, which increased my trust in the brand. The process I am experiencing today is completely different from that positive experience and has caused me serious disappointment regarding Logitech’s quality standards and approach to customer satisfaction. I also feel that the level of attention and respect shown to customers by Vatan Bilgisayar has noticeably decreased compared to previous years.
I request that the product be replaced with a new, fully functional set or that I receive a full refund. I also request that the service and communication processes of both Logitech and Vatan Bilgisayar be reviewed, and that I receive a customer-focused explanation and response regarding this matter.
