I had previously used the L'Occitane Shea Hand Balm (150ml) and was very satisfied. Based on that experience, I purchased two more before the New Year price increases. However, I deeply regret this decision. The product caused redness, stinging, and a painful burning sensation on my hands and even my arms.
At first, I thought the issue might be unique to me, but my spouse tried it and experienced the exact same burning sensation, similar to pouring alcohol on an open wound. As I transferred the balm into a clean container, I no longer have the original packaging, but I demand a proper investigation.
I spent ₺2000 on these products, and I request a full refund immediately. This inconsistency in quality is unacceptable. If this issue isn’t resolved, I will escalate the matter to the Consumer Arbitration Board.
On November 17 at 5:56 PM, I purchased a 250 ml L’Occitane Verveine shower gel from the L’Occitane store located in Akasya Mall. I paid with my debit card, the amount was around $29, and I have the corresponding bank statement. In the 8 days following the purchase, I used the product a total of 3–4...
I purchased a moisturizer from L’Occitane, and after experiencing an allergic reaction, the product was exchanged last year. Since I was using another brand at the time, I didn’t try the replacement product until recently. However, upon using it, I noticed that the cream doesn’t absorb properly. Eve...
I purchased Ducray Dexyane Med eye cream on May 31, 2024, for 650₺ to treat eczema around my eyes. However, after using it only twice, I experienced severe redness, itching, and swelling around my eyes. This reaction makes the product completely unusable for me. I trusted this cream to help with my...
I purchased the L'Occitane Reset Serum with high hopes, but it has caused massive, inflamed acne on my skin. Since the formula was renewed, it seems to have had the opposite effect of what was promised. Instead of cell renewal and improvement, all I’ve experienced are painful breakouts that have dee...
I bought Vaseline Gluta-Hya lotion expecting great results because of the promises made by the brand. I carefully followed their instructions, applying it twice daily as clearly stated, but I've seen absolutely no improvement in my skin! Despite consistent use, the lotion hasn’t delivered even the s...
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