I purchased a moisturizer from L’Occitane, and after experiencing an allergic reaction, the product was exchanged last year. Since I was using another brand at the time, I didn’t try the replacement product until recently. However, upon using it, I noticed that the cream doesn’t absorb properly. Even hours after application, it transfers onto my hands when I touch my face.
This is disappointing, especially since I trusted L’Occitane’s quality. I expect assistance in resolving this issue, whether it’s a replacement with a more suitable product or another solution. Customers deserve effective and safe skincare products that deliver the promised benefits without causing discomfort or inconvenience. Please address this matter promptly.
I purchased the L’Occitane Immortelle Eye Cream after a sales associate recommended it for brightening, but instead of improving my skin, it left dark spots exactly where I applied it. I am extremely frustrated and uncomfortable with this outcome. Additionally, the L’Occitane facial toner caused re...
I used the Origins GinZing eye cream and face moisturizer, but they caused an eczema-like rash around my eyes and face. My under-eye area became itchy, tight, and started peeling, while my eyes developed an allergic reaction that has been extremely uncomfortable for days. I am deeply dissatisfied w...
I purchased the Origins gel moisturizer expecting great results, but it has been a total disappointment. After the second use, I experienced severe burning, itching, and small pimples all over my face, which were clear signs of an allergic reaction. I immediately stopped using the product and reache...
I had previously used the L'Occitane Shea Hand Balm (150ml) and was very satisfied. Based on that experience, I purchased two more before the New Year price increases. However, I deeply regret this decision. The product caused redness, stinging, and a painful burning sensation on my hands and even m...
On November 17 at 5:56 PM, I purchased a 250 ml L’Occitane Verveine shower gel from the L’Occitane store located in Akasya Mall. I paid with my debit card, the amount was around $29, and I have the corresponding bank statement. In the 8 days following the purchase, I used the product a total of 3–4...
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